Troubleshooting
Choose a topic from above and then select the answer that best fits.Has your VoIP phone worked previously?
Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.
Did this resolve your issue?
Is this a new Install?
Hopefully that helped! If you need more help than provided here, please call 855.463.8662
(855-iNET-NOC) or submit a HelpDesk Ticket for more assitance.
Is more than one device not working?
Are you scheduled for an install date?
Let's try resetting your local network equipment, since it's the lead cause of most phone issues when all phones are inoperable at a single location. Please power-cycle all network equipment you have on the same network as your phones (i.e. Modem, Router, Switches).
Did the Local Network Reboot help?
Does iNET Communications provide your internet services?
Has your Internet been active before?
Have you recently moved? (without us knowing)
Please contact your Internet provider for further assistance. If you need Internet Services,
please call (855)563-4638 or submit
a HelpDesk Ticket for more assitance.
Please call 855.463.8662 (855-iNET-NOC) so we can move your services to your new address.
Have you recently added any equipment to your local network configuration?
Let's try rebooting all of your Local Network Equipment (LAN).
Did that help?
Are you able to both place and recieve calls? (even if no audio)
Do you have both inbound and outbound audio (both you and person on the other end can hear one another)?
Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.
Did this resolve your issue?
Hopefully that helped! If you need more help than provided here, please call 855.463.8662 (855-iNET-NOC) or submit
a HelpDesk Ticket for more assitance.
Have you moved the device recently? (even in the same office/environment)
Please refer to your phone's Device Manual (in the main menu) to ensure device was reconnected properly.
Did this resolve your issue?
Is more than one device not working?
Let's try rebooting all of your Local Network Equipment (LAN).
Did that help?
Is your issue happening with every call, or sporadic calls?
We need Call Examples (date/time/dialed number) to research issues with Call Quality.
Do you have at least 1 Call Example?
Please submit a HelpDesk Ticket and include your Call Example(s) in the message body, so that we may begin investigating for you.
Helpful Troubleshooting Info
- ISP Network Update (usually without notice)
- New Local Network Equipment
- Inclinate Weather
- DHCP Conflicts
- SIP ALG (Router Protocol)
- Weak Internet Signal
- Moved Device - Reconnected Incorrectly
- Phone (1) not working - Reboot Phone
- Phones (2+) not working - Reboot Network
- Internet (by iNET) - Reboot Network Equipment
- ReachUC - Use Cellular Data, not Wi-Fi
- Poor Call Quality - Reboot Device
- Odd Phone Behaviors - Reboot Network
- Not Sure? - Call (855) INET-NOC
Why iNET Communications?
iNET provides premium solutions for our customers by offering feature rich, competitive products to meet all your telecom needs. Our core values focus on high quality products backed by experienced iNET personnel. The customer comes first - let us prove it.
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- 24/7 Customer Support
- Solutions oriented, consultative approach to sale
- Flexible and affordable
- National network capabilities
- Profitable and financially strong
- Proprietary software